orders, shipping & returns
orders
Your order is placed by selecting your style, choosing from the relevant options, following the ordering steps, and paying using Etsy.
Once your order has been placed, you will receive a confirmation email.
shipping
All items within the United Kingdom are sent using Royal Mail 48hr Tracked. Items sent out
side the United Kingdom are sent using DHL. All services require a signature at the point of delivery.
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The UK shipping rates are £10.00 for up to 2kg, £15 for 2-5kg, and £20 for 5-10kg. EU shipping is £25 for up to 2kg, North America shipping with UPS is £30 for up to 2kg, and international shipping to the rest of the world is £40 for up to 2kg. Shipping is calculated by the weight of item(s), rather than by the number of items.
Rebecca Jones Hats is not responsible for any delays in delivery incurred due to adverse weather conditions, customs processes, industrial action or circumstances beyond our control once the item is with the delivery providers. Whenever possible, we will make every effort to ensure that your order is not delayed by such factors, and will contact you to make alternative arrangements if appropriate.
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overseas orders
Please allow extra time for overseas orders. When confirming your order, every effort will be made to get your items to you as soon as is possible. However, the complexities of shipping to countries outside of the UK require extra time. The process of passing through Customs can cause a delay to expected delivery times, which are out of the control of both the seller and the courier. We will always make every effort to keep the customer informed about delays whilst an order is in transit.
Overseas buyers should be aware that there may be customs duties/taxes levied at the point of entry into the destination country. These charges are separate from the cost of items and shipping paid at the point of sale, and are responsibility of the customer.
returns
We hope that you will be delighted with your Rebecca Jones Hat. However, if for some reason, you are not happy with your order, and would like to return it, please notify us by email to rebecca@rebeccajoneshats.com within 7 days of receiving your order. Returns must be made within 14 days of delivery.
Pieces must be returned unworn with all labels intact and in the original packaging. A full refund excluding the cost of postage, will be issued back to your account once the piece has been received and found to be in satisfactory condition. Refunds and exchanges will not be given on any items that have been worn or used, and/or are in an un-saleable condition.
The cost of returning will be borne by you, the purchaser, unless the item is faulty in which case a full refund will be issued including the initial and return postage costs.
Please note that you are responsible for the return, and so we recommend that you use a recorded delivery service.
It is not possible to accept returns on bespoke orders. We make every effort to ensure that every customer is completely satisfied with their order.
If you have a question about your order, would like to return an item or report a faulty item, please email: rebecca@rebecvcajoneshats.com or call 07974 072414
faulty goods
We pride ourselves on the quality of the hats, which are all made to a high standard. However, in the unlikely event that you receive a faulty item, please email rebecca@rebeccajoneshats.com within 48 hours of receipt, explaining the problem. Once we have received your message, we will reply and make an arrangement for the return.
returns address
Rebecca Jones Hats, Shrawardine Castle, Shrawardine, Shrewsbury, Shropshire SY41 AJ